The Profit House Model For Hospitality That Changed It All
After three decades in hospitality, I stopped looking at hotels as departments. Given that the standard hotel model is to simply divide operations into revenue-generating departments, and then…
Recruit or Retain? The Hidden Cost of Spa Staff Turnover (And How to Fix It)
Every conversation in spa and wellness seems to start with the same sentence: “We can’t find staff.” Back during COVID-19, we decided to open a recruitment division as a part of my spa…
Hotel and spa design – are we a decade behind?
Hotel and spa design in Australia – are we a decade behind? It’s a question that might ruffle a few feathers, but it’s worth exploring. Because after more than three decades…
The Mini Bar That Could Have Been a Spa
I arrived at my hotel exhausted, drained from airports, security lines, chauffeurs, and check-in desks — the choreography of modern travel leaving me hollow by the time I reached my room. I…
Does Creativity in Spa and Wellness Drive Success?
I’ve long believed that “Creativity drives success.” But these days I wonder, does it? While there’s truth to it, my experience in spa, wellness, and hospitality has proven one vital…
Why I’ve Decided to Disrupt the Hospitality, Spa and Wellness Industry
For more than three decades, I’ve watched the spa and wellness industry evolve — sometimes forward, sometimes in circles. I’ve led hotel teams, opened spas across continents, and walked more…
Who’s Really Leading the Spa and Wellness Arena in Australasia?
As I read the numbers, I couldn’t help but really wonder. Who is really leading the impressive numbers being spruiked? Grand View Research forecasts the Australian wellness market to reach…
